Do I need to book / enrol onto a course to attend?

Yes. You must book / enrol with the CITC via our website or on (08) 8301 4500 to attend any of our courses. 

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Where is the CITC located?

We are located at 491 - 499 South Road, Regency Park South Australia. Enter via Camira Street.

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How much does a training course cost?

All public training course costs are on our Courses page under the relevant course.

For further information please contact us on (08) 8301 4500, email info@citc.com.au or complete the Contact Us form online.

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How can I pay for my training?

Once you book onto a course you will be issued with a Tax Invoice for your training and you can pay via Cash, Visa or MasterCard, Cheque, Eftpos, Money Order, Direct Credit or by using our Payment Form online.

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I have paid my deposit for a course, when will I get my refund?

Your refund will be processed within 14 days of receipt of the course paperwork by the CITC's Finance Supervisor.

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How do I cancel or transfer from a Public course?

It’s a requirement that if you need to cancel from a public course or defer to a later course, you must contact the CITC within the time specified on your enrolment documents.

You may incur the full cost of the course if you don’t cancel in accordance with this requirement.

To cancel or defer from a course, you must telephone (08) 8301 4500 and speak to an Enrolments Officer.

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How do I cancel a Corporate course?

If you have arranged a course specifically for your company and you need to cancel, you must contact the CITC office on (08) 8301 4500 and speak with our Enrolments Manager within the time frame specified in your confirmation letter. Failure to do so will incur an administration fee.

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Are the CITC and the CITB a part of the same company?

No. We are entirely separate entities and are only connected by our business dealings.

The Construction Industry Training Centre (CITC) is a Registered Training Organisation (RTO) that offers training outcomes to participants and companies throughout South Australia. 

The Construction Industry Training Board (CITB) collects revenue from Building and Construction work undertaken in South Australia. This revenue provides the subsidies for applicable training to those people who have a current CITB ID Number.

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What is a CITB ID Number?

This is a number issued by the Construction Industry Training Board (CITB) for residents of South Australia who are employed in the building and construction industry and are eligible to apply for a CITB number. If deemed eligible you may receive subsidies towards training relevant to the industry. Please see the CITB Subsidies page for further information.

Please note that the CITB makes the decision as to who will be approved. The CITC has no jurisdiction in this matter.

For further infomation please contact the CITB on (08) 8172 9500.

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How do I get a CITB ID Number?

You need to apply for a CITB ID Number via the Construction Industry Training Boards website at www.citb.org.au and follow the link on the homepage.

If approved, your CITB ID number will be available after 5 working days, and your CITB ID CARD in the mail in approximately 10 working days. This may be subject to change, please check the CITB website for further information.

Please note that the CITB makes the decision as to who will be approved. The CITC has no jurisdiction in this matter.

For further infomation please contact the CITB on (08) 8172 9500.

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If my company has a CITB Number can I use that for booking people onto courses?

No. Each individual participant must have their own CITB ID Number and it must be current on the day of training.

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Do I have to be over 18 to train with the CITC?

No. However for High Risk Work licenced outcomes such as Dogging, Rigging, Hoists, Cranes, Elevated Work Platform, Forklift and Order-Picking Forklift SafeWork SA requires that a student must be 18 or over to be assessed for the purpose of obtaining a licence.

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What are the numeracy and literacy requirements for CITC courses?

Sound literacy skills are required to pass all CITC courses with the exception of National White Card. Persons with English Language skill difficulties may bring an approved and accredited interpreter to White Card Courses.

For students to pass the Dogging course (and subsequent Rigging and Crane courses) a sound understanding of mathematics is highly recommended.

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I (or my employee) have poor English language skills, can an interpreter come with me to the training?

The CITC will allow accredited and approved interpreters into National White Card courses. However it is the responsibility of the student or agent to arrange for the interpreter to attend the training and inform CITC office staff that the interpreter will be attending. Interpreters and translators are not allowed for other courses as the assessment requires the student to have sound English literacy. The student or agent will be required to meet the cost for this service.

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I want to get my White Card, what do I need to do?

You will need to contact the CITC office on (08) 8301 4500 and speak with one of our friendly Enrolment Officers.

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Can I do the White Card online with the CITC?

No, the CITC offers the White Card course as a 6 hour classroom based face to face delivery course.

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Can I do Rigging before I do Dogging?

No. You need to successfully complete and be deemed competent in the order of:

  1. Dogging
  2. Basic Rigging
  3. Intermediate Rigging
  4. Advanced Rigging

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Can I do Intermediate Scaffolding before Basic Scaffolding?

No. You need to successfully complete and be deemed competent in the order of:

  1. Basic Scaffolding
  2. Intermediate Scaffolding
  3. Advanced Scaffolding

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I have lost my SafeWork SA High Risk Work Licence for Dogging / Rigging / Scaffolding / Elevated Work Platform / Hoists / Cranes, who do I contact?

You will need to contact SafeWork SA on 1300 365 255. SafeWork SA will advise you on how to obtain a replacement licence.

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I did not submit my paper work for a Licence to Perform High Risk Work within the 60 days of being assessed, what do I do?

You will need to contact SafeWork SA on 1300 365 255.

It is in your interest to submit the paperwork to SafeWork SA within the specified time to avoid any complications.

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What happens if I fail the assessment for a licenced outcome?

If you are deemed to be 'Not Yet Competent' then you will need to wait 7 days before you can resit another assessment.  By law you cannot fail an assessment at one Registered Training Organisation (RTO) then be assessed for the same licence at another RTO the next week. There must be a minimum of 7 clear days (i.e. one week) between a fail and a re-assessment regardless of who reassess you.

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What's the difference between an Elevated Work Platform course and a Yellow Card course?

An Elevated Work Platform = Boom lift over 11 metres (High Risk Work Licence from SafeWork SA issued for competent participants). Yellow Card = Boom or Scissor lift under 11 metres (Duty of Care training).

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I have not received my White Card ticket, what do I do?

You will need to contact the CITC on (08) 8301 4500 who will see where and when your White Card was issued and sent to.

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I have lost my White Card ticket and I need a replacement, who do I contact?

You will need to contact the CITC on (08) 8301 4500 who will discuss the process further for a replacement.

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I have lost my Workzone Traffic Management ticket, who do I contact?

You will need to contact the CITC on (08) 8301 4500 who will discuss the process further with you.

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I need a Certificate of Attendance or Statement of Attainment reissued, who do I contact?

You will need to contact the CITC on (08) 8301 4500 who will discuss the process further with you.

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I need a replacement Yellow Card / Gold Card, who do I contact?

You will need to contact the CITC on (08) 8301 4500 who will discuss the process further with you.

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When will I receive my Certificate of Attendance or Statement of Attainment for my training?

You will be issued with your Certificate of Attendance or Statement of Attainment within 30 days of the course completion as long as you attended the entire course and or are assessed as Competent and the course has been paid for.

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Does the CITC have canteen facilities?

Yes, the CITC has a fully serviced canteen.

It is open 7:00am - 2:30pm (Monday to Friday) and 7:00am - 1:30pm (Saturday**). 

Hot food, rolls, cakes, cold and hot drinks and much more is available.

EFTPOS facilities are available for the canteen.*

** = If required

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What is a USI?

From 1 January 2015 if you are undertaking nationally recognised training delivered by a registered training organisation you will need to have a Unique Student Identifier (USI). This includes studying at TAFE or with a private training organisation, completing an apprenticeship or skill set, certificate or diploma course.

A USI gives you access to your online USI account which is made up of ten numbers and letters.

It will look something like this: 3AW88YH9U5

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Do I need a USI?

You will need a USI when you enrol or re-enrol in training from 1 January 2015 if you are a:

  • Student enrolling in nationally recognised training for the first time, for example if you are studying at TAFE or with a private training organisation, completing an apprenticeship or skill set, certificate or diploma course;
  • School student completing nationally recognised training; or
  • Student continuing with nationally recognised training.

You are a continuing student if you are a student who has already started your course in a previous year (and not yet completed it) and will continue studying after 1 January 2015.

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How do I get a USI?

It is free and easy for you to create your own USI online. Please visit http://www.usi.gov.au

While you may create your own USI, training organisations are also able to create a USI for you. Training organisations should do this as part of the enrolment process when you begin studying. Where this service is provided, training organisations will let you know.

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What forms of ID can I use to obtain a USI?

You can use any of the following:

  • Driver's Licence
  • Medicare Card
  • Australian Passport
  • Visa (with Non-Australian Passport) for international students
  • Birth Certificate (Australian)
  • Certificate Of Registration By Descent
  • Citizenship Certificate
  • Immi Card

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I have forgotten my USI. What do I do?

If your account has been activated, you can log into the USI Student Login to retrieve your USI or telephone 1300 857 536 for further information.

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I HAVE ENROLLED ONLINE, NOW WHAT?

The CITC will contact you promptly (within 24 hours) to advise the outcome of your online enrolment or should we require further information from you.  

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